Privacy Policy

Feb. 25, 2020

This Privacy Policy applies to, which is owned and operated by Market America, Inc. and its affiliates (including without limitation Market Malaysia Shop Sdn. Bhd; collectively referred to as (“Market America”) and is accessible at and directly associated domains (the “Site”).

We appreciate the trust you place in Market America, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy describes the information we collect and how we use it. By using or accessing the Site, you accept the practices described in this Privacy Policy.

We work closely with Shop MA, Inc., SHOP.COM Marketplace, Inc., Layered, LLC, Lumière de Vie®, LLC, Conquer Entertainment, Inc., UnFranchise Business Services, LLC, Live Enterprise, LLC, ma Cares, nutraMetrix® Educational Institute, Market America Worldwide, Inc. and each of their various subsidiaries and affiliated companies (collectively the “Affiliates”), and your personal, technical and discretionary information may be shared with each of these Affiliates, in the discretion of Market America, Inc. For this reason, throughout these Terms, references made to “Market America,” “MA,” “Company,” “we,” “us,” and “our” collectively include Market America, Inc., and the Affiliates. The Site is hosted in the United States.

Information We Collect

To best serve your needs, we will, from time to time, collect certain information from you.

  1. Personal Information. The information we collect may include, without limitation, your name, address, telephone number, email address, buying habits, personal data (such as your skin type, skincare routine, concerns about skincare, age), corporate information, testimonial, credit card information and date of birth. Personal information will be collected at various times including, without limitation, when you:
    • Register as a Preferred Customer
    • Order or reorder products, services and/or gift cards by telephone or on the Site
    • Write an email or letter to Market America
    • Enroll in or use AutoShip
    • Participate in our Shop Point program
    • Submit a product review or testimonial to Market America
    • Complete the skincare analysis
    • Return an item or make an exchange
    • Participate in a marketing survey, promotion or event
    • Contact our customer service or product information departments
    • Navigate the website
    • Register on our website
    • Order products and services from our Partner Stores
  2. Technical information we collect and store automatically. When you visit the Site, we may store some or all of the following: the internet address from which you accessed the Site, the date and time you visited the Site, whether you are a new or returning visitor, the page from which you exit the Site, what country you are visiting from (your network location), the internet address of the website from which you linked to the Site, the name of the file or words you searched for, items clicked on a page, and the browser and operating system used.
  3. Cookies. In addition, we store certain information from your browser using cookies. A cookie is a small data file that is stored by your web browser on your computer. The cookies we use include, without limitation, session ID cookies and persistent cookies.

Using Information We Collect

We want to provide you with the best possible internet experience and fulfill your orders exactly as you've requested. Additionally, we want to make your experience as a Market America customer a pleasant one. In order to do this, we collect information that allows us to, without limitation:

  1. Use of Personal Information
    • Process your order
    • Match you up with the Shop Consultant who is the best possible fit for you
    • Provide the products and services you request
    • Partner with stores where you like to shop
    • Send you promotional offers
    • Identify your product and service preferences
    • Customize our communications to you
    • Provide information concerning products you have purchased
    • Improve our product selection and customer service
    • Share your positive product testimonials with others
    • Track your Shop Points
    • Include your name, stories, testimonials and images in Market America and third-party publications, literature and/or other media, on Market America-operated websites, on third-party websites, on social media and blogs, at Market America events, on Market America CDs and DVDs, in any other Market America communications to our UnFranchise® Owners, Partner Stores or others, or as otherwise deemed useful or appropriate by Market America.
  2. Use of Technical Information. This information is used to measure the number of visitors to the Site and to various sections of the Site, the percentage of visits that came from particular keyword searches, the average time spent on the Site by visitors and the average number of page views by visitors. It may also be used to identify system performance or problem areas. We also use this information to help us develop the Site, analyze patterns of usage, and to make the site more useful. This information is not used for associating search terms or patterns of site navigation with individual users. The Site may periodically delete its web logs. We use third-party analytics services to collect and analyze this data, and on occasion, we may provide this information to third-party entities we contract with for the purpose of further analyzing website traffic.
  3. Use of Cookies. Cookies allow us to enhance, personalize and track your online experience, so that the information you receive is more relevant to you. This technology will allow you to move faster through our website once the information is in our database since you do not have to re-enter the same information or log in each time you enter the site.

Information We Share with Others and Your Privacy Rights

It is not a practice of Market America to sell, rent or trade personal information. In order to service our customers and Preferred Customers, we will share your order information, some of your personal information and information about your spending habits with the Market America UnFranchise Owner assigned as your Shop Consultant. Market America's UnFranchise Owners are obligated to treat the information you supply with confidentiality.

We share certain limited information with the Partner Stores where you shop. Additionally, we contract with other companies to provide certain services, including without limitation credit card processing, IT consulting, printing, shipping, internet services, e-commerce, public and media relations. We make every effort to provide these companies with only the information they need to perform their services. Generally, such companies are prohibited from sharing this information with anyone other than Market America or its UnFranchise Owners.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

When you provide us your email address, you may receive emails from us or from one of our UnFranchise Owners. Emails may be sent in order to assist us in processing your order, respond to a request, provide customer service or inform you about products, services or promotional materials. It is our intent to send promotional emails only to those persons who wish to receive them. We provide instructions on how to unsubscribe in our emails.

Links to Other Sites

We provide links on our website to other sites. These sites operate independently of Market America and have established their own privacy and security policies. We encourage you to review these policies at any site you visit.

Updating or Reviewing Your Information

You may review or update your customer or Preferred Customer information (name, address, telephone number, email address, credit card number, etc.) under Your Account.


Market America is committed to protecting the privacy of your personal information. It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of information we collect, and we limit the information we provide to third parties.

When you make a purchase or submit a document on our website, your transactional information is transmitted in a safe, encrypted format.

Privacy of Children on Our Website

Our website is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from persons under the age of 18.

Your Consent

By continuing to use the Site, you consent to the collection and use of your personal information as detailed in this Privacy Policy.

Privacy Policy, Terms of Use, Notices and Revisions

Your use of the Site, and any disputes arising from it, are subject to this Privacy Policy as well as our Terms of Service and all of its dispute resolution provisions including limitation on damages and choice of law. We reserve the right to change our Privacy Policy and our Terms of Service at any time. All changes and clarifications will take effect immediately, upon their posting on this Site. If we make changes, we will post them and will indicate on this policy the new effective date. We encourage you to refer to this policy on an ongoing basis so that you understand our current Privacy Policy. This Privacy Policy applies to only. Any information you provide to Market America outside of the scope of the Site, including without limitation, through or any other affiliated, owned or operated website, at an event, by telephone, mail or email is not covered by this Privacy Policy.

Contact Us

We always welcome your questions and feedback. For privacy-related issues, please contact us at [email protected].